Draft: this text has not yet been reviewed by a solicitor.
Refunds and cancellation
How refunds work for the paid reveal feature, what the 14-day cooling-off period means here, and how to stop a monthly plan.
What you are buying
A single reveal (£2.99, including VAT) gives you the apply link for one job, saved in your account. The monthly plan (£10 a month, including VAT) reveals every job on ukdevjobs while it is active. Both pay for ukdevjobs' convenience, not for the job: the same listing is usually free to find at its source, and we say so before you pay.
Dead link: automatic refund
We re-check the apply link immediately before checkout and again right after payment. If the page has gone or the role is closed, we refund the single reveal automatically to the card you paid with, without you asking, and email you. If you reach a dead page later and tell us through the report link on the redirect page, we check it and refund if it was dead at the time you paid. Stripe usually shows the refund within 5 to 10 working days.
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013 you have 14 days to cancel a purchase of digital content or a subscription. A reveal is digital content that is delivered instantly, so at checkout we ask you to confirm that you want access straight away and that you understand the right to cancel the single reveal ends once the link is shown to you. We record that confirmation. If something went wrong and you never received access, tell us and we refund. [Wording to be confirmed by solicitor]
Monthly plan
- Cancel any time from your account page, which opens the Stripe customer portal. There is no minimum term and no cancellation fee.
- Cancelling stops the next renewal; access continues to the end of the period you have paid for.
- We email you before each renewal so a charge is never a surprise.
- If you cancel within 14 days of first subscribing and have not revealed any job, we refund the first month in full. If you have used the plan in that time we may refund pro rata.
Mistaken or duplicate payments
Paid twice for the same job, or paid for a reveal while already on the monthly plan? Email us and we refund the duplicate.
How to ask
Email [support@domain] from the address on your account with the job reference (dr-00000) or the redirect reference (rd_000000). We reply within two working days. Your statutory rights are not affected. If we cannot agree, you can use the UK's alternative dispute resolution services or the small claims track. See also the terms.