Lead Machine Learning Scientist, Customer Operations

About this role

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. You will lead the development of an effective human-in-the-loop system that augments automation with the efforts of our support workforce (who we call COps). You’ll be working closely with a team of Machine Learning Scientists in Operations, embedded in product squads alongside data scientists, backend, mobile and web engineers, product managers, user researchers, designers, and operations specialists.

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